THE NOTTINGHAM LOCAL NEWS
Nottingham Local News publications are totally independent and not connected to any group, council or political organisation.
The format, all editorial and advertisers artwork is copyright and must not be reproduced without permission from The Nottingham Local News.
No responsibility is accepted for any comments or claims made by advertisers or contributors.
EDITORIAL COMPLAINTS PROCEDURE
The Nottingham Local News is committed to working within and adhering strictly to the IPSO Editors Code of Practice. However, if any person feels we have breached the code in anyway, and wishes to make a complaint, please submit your complaint, in writing to [email protected] in accordance with the following steps:
- All complaints must include the name and date of the publication, with reference to the specific article in question.
- Please include the URL of the article if possible, and/or link to any image or video.
- A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors Code of Practice you believe the publication has breached.
Who can complain?
- Complaints must be made on behalf of a named individual only. This includes complaints where businesses and organisations are involved.
- In submitting a complaint, you must provide your full name, address, phone number and email.
What can I complain about?
- You can complain about any article, in print or online, including words, images and audio / video content.
- You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors Code which are in breach.
- Complaints must be contemporaneous and must be made within four months of publication.
- The publication will endeavour to respond to the complainant within 21 working days.
The Nottingham Local News occasionally runs prize competitions either in our printed newspapers or on this web-site.
Please note that:
- The Editors decision is final in all competitions and no correspondence will be entered into.
- Prizes or offers are only available in the advertised form, no alternative prize or cash alternative will be offered.
- The Editor has the right to withdraw any competition entry for any reason.
- Winners are notified either in writing or by telephone at our earliest convenience following the draw date.
- Winners will be prepared to have their names and area details published in the following edition when the winner is announced.
- The Nottingham Local News will not accept any responsibility for any loss, damage or injury caused while using any competition prize.
- Competitions run by or prizes offered by advertisers are the responsibility of the individual advertiser and are not covered by these rules.
ADVERTISING TERMS & CONDITIONS OF SALE
- All advertised rates are plus the current rate of UK Value Added Tax.
- Payment is required when an advertising booking is confirmed and artwork is approved.
- Discounts offered for adverts booked for 3 consecutive months or more and is a single payment invoiced in the first month.
- A client acting as an ‘Agency’ is deemed by the company to contract as principal in all respects and as such will be responsible for the payment of invoices and to have full authority in all matters connected with the placing of orders and the approval or amendment of artwork.
- Where a contract is agreed and artwork drawn up and approved, this constitutes a client’s intention to advertise.
- Artwork is only offered free of charge once an order for advertising has been placed. If artwork is drawn up and the order then cancelled the client is liable for any design costs incurred at the designer’s current hourly rate.
- All artwork is copyright and must not be reproduced in any other publication without the prior permission of The Nottingham Local News.
- Cancellations to future months booked may be made in writing by emailing[email protected] no later than the deadline date for the booked publication. However, any adverts already published will then be charged at the current full monthly rate. Any refunds given for the cancelled portion of the contract are less the full price cost of months used.
- No cancellations can be made once the issue is in print and the client is liable for the full cost of the advert.
- The Nottingham Local News has the right to refuse or withdraw advertising, which it considers incorrect, misleading or offensive.
- Distribution of each title can take up to fourteen days from the publication date.
- Publication dates are subject to change.
- Any outstanding payments due to an invoice not being paid within the allowed credit period or credit/debit card being declined then the Company shall utilise any such processes as it deems reasonable to recover the debt. Any costs expended by the Company in the pursuit of the debt shall be chargeable to the Customer.
- The company will withdraw any future booked advertising and place accounts on ‘stop’ so that no further orders can be placed until such time that any unpaid invoices are settled in full.
- Where credit terms have been exceeded, the company may refuse any future credit requests and orders may only be placed if pre-payment is made.
LEAFLET DISTRIBUTION TERMS & CONDITIONS OF SALE
- Distribution cannot start until payment terms have been agreed and payment received.
- All stock must be delivered or be available for collection at least five working days before the distribution is due to start.
WEB-SITE CONTENT POLICY
The Nottingham Local News is responsible for all content of www.nottinghamlocalnews.com.
Any inaccurate or inappropriate information found on this website should be reported by e-mailing: [email protected].
However we cannot accept responsibility for the content of any external website linked from this one.
Our policy in regard to editorial and advertisers is listed above.
SOCIAL MEDIA POLICY
We allow negative comments while deleting ‘spam’, and seek to respond rather than censor.
We encourage thoughtful discussion, debate and differing viewpoints, with the understanding that all comments made must be civil, respectful, and appropriate for our audience.
Comments that are lewd, libellous, incite violence or are otherwise hurtful or hateful speech directed at either individuals or groups, employees or our brand as a whole will be deleted and repeated offenders banned from future posting.
We reserve the right to move or delete comments and postings that do not relate to the subject matter posted under or do not relate to our brand or our business type. Our decision to do this would always be final and no further correspondence about why this action was taken will be entered into.
Any competitions run via our social media channels are subject to the competition rules as stated below.
The Nottingham Local News securely holds details of advertisers, competition entrants and other contacts and does not pass these on to any third party. We will only disclose personal information if required to by law.
1 Important information and who we are
This website is not intended for children and we do not knowingly collect data relating to children.
1.3 Contact details
Our full details are:
Full name of legal entity: Local Marketing Company (Nottingham) Ltd, T/A Local News
Email address: [email protected]
Postal address: 121 Canal Street, Nottingham NG1 7HB
Telephone number: 0115 981 2000
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
1.4 Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 15/05/18.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2 The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use and store different kinds of personal data about you which we have grouped together follows:
- Identity Data includes first name, last name, username or similar identifier and title.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details when provided to credit control for the settlement of accounts.
- Transaction Data may be held by our credit control department to outline payment history.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3 How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services and/or via communication with our Sales Team;
- subscribe to our service;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from the following parties:
- analytics providers such as Google based outside the EU;
- Financial data from Experian or Companies House;
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
4 How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally we rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by contacting us in writing via letter or email.
4.1 Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer or potential customer||(a) Identity
|Performance of a contract with you
Negotiation, Marketing and Communications
|To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
|To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to partake in a prize draw, competition or complete a survey||(a) Identity
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business re-organisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
We strive to provide you with choices regarding certain personal data uses, particularly around marketing. You may opt out at any time by contacting us in writing or using the unsubscribe button or preference form on our marketing emails.
Promotional offers from us
You will receive marketing communications from us, with your consent, if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
4.3 Third-party marketing
We will not share your data with any other company for marketing purposes.
4.4 Opting out
You can ask us to stop sending you marketing messages at any time by adjusting your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us in writing at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, quality control or product/service experience.
When you opt out we will still securely hold your data to ensure that you are not contacted again in the future by mistake.
4.6 Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5 Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- External Third Parties including but not exhaustive our email service provider, legal representatives, accountants and auditors.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6 Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to employees and other third parties who have a legitimate business need in order to complete the contract. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7 Data retention
7.1 How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any business, legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the following rights to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us. For more information regarding your individual rights please visit the ICO Website or follow the link here //ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
8.1 No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
8.2 What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
8.3 Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
- THIRD PARTIES
External Third Parties
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers acting as processors including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.