Ramsdale Park Golf Centre, a Burhill Golf and Leisure Limited (BGL) venue in Calverton, collected a bevy of awards at the group’s annual awards night.
Attendees from all 10 BGL Golf venues, as well as the company’s leisure subsidiary, Adventure Leisure Ltd, were present for the celebratory evening awards presentation, held at Hertfordshire venue Aldwickbury Park Golf Club.
The 36-hole golf complex received one of the night’s most coveted awards for Best Net Promotor Score (NPS), a metric based on member feedback, used to measure customer experience and predict business growth.
The accomplishment represents recognition for the club’s commitment to customer service, earning the highest score of any venue across the group and also achieving a distinguished Platinum Medal Award in January at the 2019 Member Experience Awards run by The Retention People.
The venue’s Adventure Golf Supervisor, Shaun McFarlane was also personally honoured for his role in providing the Outstanding Customer Experience of the year, after his quick thinking and kindness saw him rush out to the shop to purchase a new cake for a wedding which had unfortunately seen theirs collapse, almost ruining the day.
Ramsdale Park’s Employee of the year was handed out to Food and Beverage Manager, Steven Brindley-Bates, who has been a driving force behind a more customer-focused F&B business and ensuring the highest standards throughout the department.
BGL also presented a special recognition to club favourite and long-standing member of the greenkeeping team, David Marshall, who has completed a remarkable 25 years of service.
Commenting on Ramsdale Park’s performances General Manager, Theresa Plimmer, said: “It has been a fantastic year for the club and we’re extremely proud of the dedication of our employees like David, Shaun and Steven, who are emblematic of everything that we try to achieve.
“We had some great successes in 2019 and ultimately, that helps us continue to raise the bar and aim higher for this year, which we are all looking forward to.”
Ramsdale Park was also recognised for its outstanding Sales Standards and awarded Sales Team of the Year for the group capping off a tremendous evening of accolades.
Colin Mayes, BGL CEO, commented: “Congratulations to Theresa and her team for an outstanding year. I’m delighted that we can recognise the efforts of our employees who go above and beyond to deliver the very best customer service, and that is certainly the case at Ramsdale Park.”
For more information on Ramsdale Park Golf Centre visit their website: www.ramsdaleparkgc.co.uk.