Rushcliffe Borough Council turned a three-year-old’s frown upside down with a special trip to visit its waste depot and a ride in a bin lorry.
Artie Hughes and his grandma wrote to the authority highlighting one of its bin crews forgot to wave back to him at the window of his home on one occasion earlier this year after months of the youngster avidly waiting to see their cheery response to him each week.
So when service manager for Neighbourhoods Darryl Burch, who oversees its waste fleet, received the letter, he and his team were heartbroken and couldn’t wait to make it up to the young bin lorry fan with an invite to him and parents, Laura and Mark, to the council’s depot in West Bridgford.
Archie jumped at the chance to make the trip and despite cold and rainy conditions was keen to get behind the wheel, take a ride around the depot yard and see how the bins are emptied at the rear of the vehicles.
Darryl said: “This was one of those letters that just melts your heart. Our teams always try and wave back at all of the children they see when out on their rounds.
“It was wonderful to watch Artie’s intrigue at how the lorries work and I hope he had a fun trip to see us and what we do. We’ll make sure we don’t forget to wave back in future.”
Mum, Laura, said: “Thanks to everyone at Rushcliffe Borough Council who made this possible, Artie enjoyed it immensely and told all his friends afterwards how he had been in a big lorry they all see out collecting the bins.”
Council deputy leader, Debbie Mason, said: “We were delighted Darryl and his team could spare a few minutes to put a smile on Artie’s face in this way.
“It’s a magical age when all sorts of things capture youngster’s imaginations but we were pleased if we could help in one small way maintain our customer service to one of our younger residents.”