Community Matron’s have been around now for over 10 years, but it would seem that we are still a hidden part of the NHS.
Unless you or your family have had contact with a Community Matron, I bet you have never heard of us.
There are six of us in Rushcliffe who work for Health Partnerships, part of Nottinghamshire Healthcare.
The usual greeting when we introduce ourselves is “I thought you would look like Hattie Jacques” – none of us do, particularly as one is a man! So, what do Community Matrons do?
As you would expect of a Matron we lead the adult community nursing (district nursing) team, providing both professional leadership and clinical support. In addition, we have a caseload of patients.
Our aim is to try to prevent avoidable hospital admissions and to achieve this we keep in contact, either by visiting or by telephone, with those patients who have been identified as having two or more long-term conditions and are at risk of multiple hospital admissions.
A patient said about their care: “I don’t know what I would do without the help and support the Matron gives me. Caring is a very demanding task and just to have someone to talk to makes all the difference.”
The Community Matron proactively monitors and case manages older adults with complex long-term medical conditions.
Educating both patients and their carers about their condition and what signs and symptoms to look is our bread and butter.
We provide both physical and psychological support, helping people to come to terms with debilitating illness.
To function in this role, Community Matrons have additional skills in history taking, physical examination, medication management and are usually independent prescribers.
This combined with a proactive/preventative (rather than reactive) approach, differentiates the Community Matron role from what could be described as ‘tradition’ community nursing roles.
Community Matrons are a resilient bunch, confident in communicating and working outside of traditional boundaries.
As a service we actively encourage patient and carer feedback. Your comments are invaluable to us and enables us to continually evaluate the service and make changes to ensure we offer a high quality care and do what people want and need.
Patients’ who we have cared for recently wrote:
“Having someone to listen and support me, knowing I was doing a good job.”
“The knowledge that any problems will be addressed. The service we have received is excellent as you can see. Just keep up the good work!”
If you have any feedback you wish to share regarding your experiences and care, you can go to the Trust’s website feedback.nottinghamshirehealthcare.nhs.uk – ‘Your Feedback Matters’– and leave your comments. This allows our team and the public to see what has been said about our services.