West Bridgford-based Royston & Lund has been crowned the best small lettings agent in the East Midlands as part of the 2019 Best Estate Agent Guide (BEAG).
The company was awarded Best Small Lettings 2019 in the East Midlands after attending the recent EA Masters Awards ceremony in London.
The BEAG, now in its second year, is compiled by the Property Academy and is supported by the UK’s leading property portal Rightmove. It is the most comprehensive assessment of its type ever undertaken in the property industry.
Each award is merited based on an agent’s individual branch performance and is measured through a combination of mystery shopper visits, market share scores, Rightmove stats, Feefo reviews and overall customer satisfaction.
Stephanie Caine, lettings director at Royston & Lund, said: “We’re absolutely over the moon to be named Best Small Lettings agent in the East Midlands.
“This award recognises the fantastic teamwork, dedication and commitment of our lettings team – they deserve this.
“I was honoured to pick up the award on behalf of the team given that the Best Estate Agent Guide is the most comprehensive analysis of the current market – it is no mean feat to achieve such an award.
“At Royston & Lund, our staff always go the extra mile to ensure the customer is given exactly what they want.
“Our entire business has been built with this in mind and that’s why we’ve continued to go from strength to strength.”
Earlier this year, Royston & Lund also achieved its best result in its 24-year history after being named Best Estate Agent in the UK 2018 at the Estate Agent of the Year Awards (ESTAS).