Patients attending the Rivergreen Medical Centre on Southchurch Drive in Clifton will have noted several new faces amongst the clinical staff over the past 18 months.
The practice’s business manager, Mark Milnes, told The Local News: “Following the retirement of Dr Catherine Lewis and Dr Jatin Shah’s decision to return to India, we have welcomed two excellent GP partners, despite a national reduction in the number of doctors going into general practice. Dr Hayley Law joined the practice in October 2013 and has settled in really quickly, whilst Dr Fareed Khayat moved to Rivergreen at the end of last year.
“Additionally, Dr Ella Hegarty started with us at the beginning of February replacing Dr Petronela Notingher as a GP employed by the practice to provide additional appointments and clinical expertise. We are also pleased to have Sarah Dennis as part of our team, who has recently joined us as our new lead practice nurse.”
National Patient Survey results for the practice remain high, with 92% of patients saying that they were very pleased with their overall experience when attending the surgery. Rivergreen is also taking part in the government’s new Friends and Family Testand early results are also encouraging, with 92% of patients either very likely or likely to recommend the practice to their family and friends.
The practice also has a thriving Patient Participation Group, which meets twice a year to provide a patient perspective on the service offered and advise on areas for improvement within the practice.
Mark Milnes continued: “As everyone knows, the NHS continues to evolve and our challenge is to keep up with national changes in healthcare policy, whilst retaining the warm welcome and quality of service at Rivergreen which appeals to our patients. We have just completed the refurbishment of our treatment room and will shortly be starting work to provide another clinical room at the practice.
“Additionally, 2014 saw us join forces with our neighbouring practices in Clifton Cornerstone to offer several services together. For example, patients can now have their ears irrigated at any of the three locations. Whilst many patients may prefer to remain at their own surgery, it provides local choice and better access should one of the practices be unable to offer a convenient appointment.
“The support from our patients through all our recent changes has been fantastic, thank you for your positive feedback andpatience as we have established a new clinical team. The NHS is facing challenging times and we must not rest on our laurels. We look forward to a period of stability at Rivergreen and continue to strive for improved patient care and access to appointments.”
Photo credit: Alan Murray-Rust (www.geograph.org.uk).